Frequently Asked Questions

Everything you need to know about your Moleskine orders and products.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.

What is your return policy?

We accept returns for unused and unopened products within 30 days of delivery. Please ensure the items are in their original packaging to qualify for a full refund.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Can I personalize my Moleskine notebook?

We offer custom embossing services for many of our notebooks and planners. Look for the 'Personalize' button on the product page to add your name or a short message.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How do I know if my Moleskine is authentic?

Every genuine Moleskine notebook includes a unique quality control identification number printed on a small leaflet found inside the back pocket.